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Career
Opportunities
At
Horizon Technology we believe
that the success of any business
is the result of the people involved.
We seek talented individuals who
want to contribute to the success
of our customers while pursuing
their personal goals. Our ability
to attract top notch professionals
is a statement about the quality
organization our current employees
have all helped build. We strive
to provide employees with an environment
that challenges growth and supports
success.
By joining Horizon Technology,
you will use your skills to become
a part of the future of our business.
We
offer competitive salaries, excellent
benefits, and a pleasant working
environment with great people.
Corporate headquarters are located
in Salem, NH.
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Current
Openings:
Service Engineer
Engineering
Manager
.
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Service
Engineer,
US
- Salem, NH
Full-time: 5 days per week, 8 hours per day
Reports to: Customer Support Manager
Key
Responsibilities:
-
Perform
all in-house repair and
service on Horizon Technology
equipment
-
Support
the Horizon Technology customers
and field sales organization
-
On-site
installation of diagnostic
equipment at customer locations
-
Assimilate
technical information for
Horizon products; demonstrate
comprehensive knowledge
of product line and theory
associated with the product
line
-
Answer
customer questions in a
professional manner by phone,
e-mail and fax
-
Show
responsibility/ownership
towards helping the customer
-
Follow
through on all customer
contacts which require additional
information not immediately
available
-
Follow
through on all customer
contacts to insure reported
issues/requests are resolved.
-
Enter
all calls into Siebel customer
database
-
Assume
training responsibilities
for assigned expert area(s);
maintain service training
documents and presentations;
work with R&D, Marketing,
and other departments to
create new product service
training presentations for
products launched in expert
area
-
Look
for innovative opportunities
to improve efficiency and
effectiveness of department
-
Complete
assigned duties in a timely
manner
-
Work
on innovative service contract
offerings
-
Sell
service contracts
-
Maintain
and create preventative
maintenance kits and procedures
to be sold as product offerings
One
or more of the following:
-
Convert
electronic documents into
appropriate formats for
faxing and email directly
from Siebel Service database
software
-
Monitor
troubleshooting and replacement
calls; identify product
problems
-
Develop
service and troubleshooting
materials for the web site
-
Maintain
electronic and hard copy
versions of presentation
slides related to service
-
Present
at meetings, sales rep and
distributor training events
and customer training seminars.
-
Maintain
service section on the Customer
Support Department Intranet
site and FAQ site
-
Run reports on the Customer
Support database for tracking,
filing and archiving report
-
-
Distribute
e-mail among proper staff
and monitor completion of
replies
Preferable
Skills and Attributes:
-
Ability
to work with multiple
personality types
-
-
Excellent
communication skills
-
-
Strong
Word processing, PowerPoint,
spreadsheet, and formatting
skills
-
Strong
presentation skills
-
-
-
-
-
Able
to think on their feet
-
Excellent
trouble-shooting skills
-
Strong
writing and editing skills
Minimum
Education/Experience Requirements:
-
Bachelor's degree or equivalent
- 1
to 5 years related experience
and/or training; or equivalent
combination
of education and experience.
- 1
year in Technical Services
position at similar company
- Mastery
of technical information
on product line
- Travel
up to 25%
Benefits:
We
believe that the success of
any business is the result
of the people involved. We
seek talented individuals
who want to contribute to
the success of our customers
while pursuing
their personal goals. By joining
us, you will use your skills
to become a part of the future
of our business. We
offer competitive salaries,
excellent benefits, and a
pleasant working environment
with great people. Corporate
headquarters are located in
Salem, NH.
If
you are qualified and interested
in applying for this position,
please click
here to e-mail
your resume.
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Engineering
Manager ,
US
- Salem, NH
Position
Description:
Horizon Technology, a leading
manufacturer of analytical
laboratory instruments has
an exciting career opportunity
for an Engineering Manager.
This is an Engineering leadership
position primarily responsible
for leading new product
development and process
improvement projects, as
well as sustaining engineering.
The person selected for
this position will require
minimal supervision, have
very high standards for
work quality, be very resourceful,
pay very close attention
to detail, have excellent
verbal/written communication
skills, and strong interpersonal
skills.
Key
Responsibilities:
-
Project
Management:
Product definition, cost estimation,
financial justification, risk
abatement, scheduling/tracking,
resource allocation, collaboration
with other departments and
vendors, execution, and verification
of results as compared to
documented requirements. Anticipate/resolve
problems before they occur.
Must be proficient in creating
all documents associated with
the company's Design Control
Process (ISO ).
-
Leadership:
As an Engineering leader,
you will be expected to lead
by example by taking a hands-on
role when necessary. You will
be deeply engaged in cross-functional
and department efforts to
resolve technical and process
problems.
-
Planning
& Reporting:
Prepare comprehensive annual
budget and staffing plan for
Senior Management review and
approval. Consult with other
departments as needed. Proactively
execute and track plan. Advise
management of changing conditions
that may affect plan. Produce
clear and concise reports
when requested.
-
Documentation
Control:
Knowledge of best practices
as they apply to Engineering
documents and configuration
control, such as ECN's, Deviations,
etc. Working knowledge of
PLM systems is desirable.
-
Problem
Solving:
Process & Technical: When
investigating a problem, establish
the facts based on collected
data. In the absence of data,
establish/drive process to
obtain it. Analyze data to
determine root cause, working
with inter-department support
identify solution, and execute/verify
through implementation and
completion. When personal
knowledge is limited, study
subject matter in sufficient
depth to make final decisions
and/or recommendations to
Management
-
Performance
Management: Ensure that direct
reports are highly motivated
and consistently perform at
world-class level. Use company's
performance management system
to conduct annual performance
reviews, salary actions, special
recognition and promptly address
performance problems.
CANDIDATES
MUST BE LOCAL TO THE NORTHERN
MASS / SOUTHERN NH AREA
Requirements:
-
BS Electrical Engineering, a
relevant science, or equivalent
Experience required. MS degree
preferred.
- A
minimum of 7 years professional
experience comprised of product
design/development and project
management
- Must
have a consistent track record
for completing projects on time
while meeting all key metrics.
Preferable
Skills and Attributes:
- Strong
interpersonal, management and
team building skills
- Self-motivated,
detailed oriented, and committed
to meeting deadlines with a
proven ability to work independently,
manage multiple projects simultaneously
and meet challenging timelines
in a fast-paced environment
Benefits:
We offer competitive salaries,
excellent benefits, and a pleasant
working environment with great
people. We believe that the success
of any business is the result
of the people involved. We seek
talented individuals who want
to contribute to the success of
our customers while pursuing their
personal goals. By joining us,
you will use your skills to become
a part of the future of our business.
Corporate headquarters are located
in Salem, NH.
Qualified
candidates should e-mail
resume, salary history and salary
requirements.
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