Horizon
Technology Priority Customer Care
Horizon
Technology is dedicated to your lab's success. Managing
instrument service costs is a big part of controlling
your lab's expenses. Our Priority Technical Support
and Extended Warranty Programs allow you to accurately
budget for service costs and us to provide the highest
quality technical support and service to keep your
valuable investment up and running.
Full
Service Agreement
A fixed-rate, comprehensive package that allows you
to accurately budget for 5 day a week, 8 hours per
day service, excluding weekends and holidays, for
each instrument under the agreement. The fee
covers unlimited telephone technical and application
assistance, replacement parts, depot repair service,
rental equipment (if available), and all travel and
living expenses associated with one pre-scheduled
on-site visit.
Includes :
-
Unlimited phone support
-
Replacement parts
-
Depot repair service (parts and labor)
-
Rental equipment if available
-
One, on-site service visit
-
One factory PM
-
25% discount on expenses for on-site training, and
unlimited phone support
Depot
Service Agreement
This
agreement allows the customer to budget for costs associated
with replacement parts, unlimited telephone technical
and application support, rental equipment (if available),
and depot repair service for instruments under agreement.
The depot repair service allows you to return the unit
to our repair center for the more complex repairs and
ensures a turnaround time of 4 days, or less, once the
unit is received.
Includes:
-
Depot repair service (parts and labor)
-
Replacement parts
-
Unlimited phone support
-
Rental equipment if available
-
One factory-house PM
-
20% discount on expenses for on-site training
For details and pricing, email
support-service@horizontechinc.com
