Customer Support

The Horizon Technology Customer Support Team is committed to ensuring that our products offer the best automated SPE solutions to testing labs. The goal of our dedicated support engineers is to work as a partner with our customers and end-users to leverage your investment in our products, helping you to meet your business objectives, by increasing sample throughput, reducing operating costs and improving the accuracy and consistency of their data.

We have online self-help available — Documentation, Tech Tips, and FAQ's — to assist with any technical questions you may have.

If you cannot find the answers to your questions here, we are committed to providing additional technical support to ensure the successful integration of our products.

Frequently Asked Questions
Answers to general questions about running automated Solid Phase Extraction
methods on our instruments.

Service Agreements
Instead of being an unknown, your instrument service costs can be built right into your lab's operating budget. In addition, we'll make sure you get the maximum performance and uptime from your instruments.

Tech Tips
As part of our commitment we welcome you to the Horizon Technology Tech Tips web page. If you have a tech tip to share with others, or you are looking to find advice about a technical issue you encountered with a Horizon Technology system this is the place to be. This Tech Tips page is constantly being updated, please bookmark this page, and check back often.